Leg 1: Cancun airport to Puerto Juárez
Puerto Juárez sits north of the city of Cancun, so the drive does not take Highway 307 into the Riviera Maya: it crosses the city. City traffic is what slows it down, not the corridor.
It is a private transfer like any other, except that it ends at a terminal rather than a hotel door. The price is per vehicle, not per person. The rate, the times and what is included are on the transfer from Cancun airport to the Isla Mujeres ferry.
Leg 2: the Isla Mujeres ferry
You buy the ticket at the terminal, directly from the ferry operator, and it is not included in any rate of ours: we do not sell ferries and we take no commission on them. They run through the day. Timetables and fares are published by each operator and they change, so confirm them at the ticket window or on the operator’s site on the day you travel.
Our vehicle does not cross with you. If you are traveling with large suitcases, plan on taking them off at the pier and onto the ferry.
The two piers in Cancun
There are two departure points for Isla Mujeres in Cancun: Puerto Juárez, north of the city, and a pier in the Hotel Zone. They do not cost the same from the airport and they do not land at the same point on the island.
Our transfer on this route goes to Puerto Juárez. If your plan leaves from the other pier, tell us when you book: it is a different destination and a different rate, and it is best sorted out before you pay.
How to plan the total time
Add three things: immigration and baggage at CUN, the drive to the pier, and the crossing plus the wait for the ferry. Our range covers only the middle one; the other two are not ours to control.
Book before you fly and you arrive with a closed price and someone waiting with your name. We track your flight, and cancellation is free up to 24 hours before, so booking early ties you to nothing. For the trip home, plan the return with margin: a round trip costs less than two one-ways.