Terms & conditions

1.Who provides the service

Ground transportation is provided by AT TRANSFERS & TOURS, trading as All Transfers, Mexican tax ID (RFC) ATA230316JG1, with its registered address at Isla Capri, Manzana 100 Lote 3, Edificio K, SM 251/201, Paseos del Mar, C.P. 77519, Cancún, Benito Juárez, Quintana Roo, México.

We are registered with the Mexican tax authority (SAT) under the Simplified Trust Regime (RESICO), regime code 626.

You can reach us at hola@alltransfers.mx or on +52 998 670 1162 — the same number we answer on WhatsApp.

These terms, together with the cancellation policy and the privacy notice, form the whole agreement between you and us. Completing a booking confirms you have read and accepted them.

2.What your transfer includes

You are booking a whole private vehicle, not a seat. Nobody else rides with you, and the price is per vehicle whether one person travels or ten, within the capacity limit.

• Meet and greet. Your driver waits outside the terminal holding a sign with your name.
• Flight tracking. We follow your flight and move the pickup time if it is delayed, at no charge.
• Taxes and tolls. The published price already covers them. Nothing is collected on arrival.
• Infant and booster seats, free on request, as long as you tell us the ages on WhatsApp when we confirm your booking.
• Bottled water and air conditioning in every vehicle.

The private Van seats up to 10 passengers and the Elite SUV (Chevrolet Suburban) up to 6. Infants and children count as passengers because they occupy a seat. Luggage is estimated at one checked bag plus one carry-on per person; if you travel with golf clubs, a stroller, a board or a wheelchair, tell us in advance so we assign the right vehicle.

The price does not include the Quintana Roo state tourism tax (about 285 pesos per foreign visitor), which is paid online to the state government and is not collected by us. Tips are voluntary and never added to your bill.

3.Bookings and confirmation

If you pay by card, PayPal, Apple Pay or Google Pay, your booking is firm as soon as your payment is approved and your reference appears on screen. Keep that reference: it is your proof of booking. We then message you on WhatsApp to confirm the pickup details.

If you choose to pay in cash or by SPEI bank transfer, what you get at the end is a payment slip, not a confirmed booking. Until the payment is credited, your transfer is pending: it is not scheduled. It becomes firm when Mercado Pago confirms to us that the payment was credited, and at that point we email you the confirmation with your reference. If the slip expires before the payment is credited, the transfer is not scheduled and you are not charged anything.

We need accurate details to reach you: flight number, date and time, exact hotel or address, and a phone number with WhatsApp. If any of them is wrong and we cannot pick you up because of it, the transfer counts as a no-show (see the cancellation policy).

Please book at least 24 hours ahead. We may accept last-minute bookings subject to availability, but we cannot guarantee them.

4.Prices, currency and payment

Prices are published in US dollars (USD) per vehicle and are one-way unless the fare says “round trip”.

If you pay by card, the charge is made in Mexican pesos: our Mexican payment processor cannot settle in dollars. We convert at a rate we set — currently 17.60 MXN per US dollar — and show you the exact peso amount before you confirm. That is the amount that will appear on your statement. If your card is in another currency, your own bank will apply its exchange rate on top, which we do not control.

If you pay with PayPal, the charge is made in US dollars, for the published amount and with no conversion on our side.

If you pay with Apple Pay or Google Pay, the charge is made in Mexican pesos, for the same amount and at the same exchange rate as a card payment.

If you pay in cash or by SPEI bank transfer, the payment is made in Mexican pesos, for the same amount and at the same exchange rate as a card payment.

Payment is 100% in advance: at booking or, if you choose cash or SPEI, with your slip before it expires. Your driver collects no balance.

Card payments are processed by Mercado Pago. Your card details are entered into fields hosted by them and travel encrypted to their platform — they never pass through our servers. You may split the charge into up to 12 installments where your bank allows it; any interest is your bank’s, not ours. The charge appears on your statement as ALLTRANSFER.

If you choose PayPal, the payment is processed by PayPal and is also governed by their own terms. Your details do not pass through our servers either, and the charge appears on your statement under PayPal’s name.

Payments with Apple Pay or Google Pay are processed by Stripe on behalf of TERRAM MARKETING GROUP, which charges for the transfer, and are also governed by the terms of Stripe and of your wallet. Your wallet hands Stripe an encrypted version of your card: its details never pass through our servers. The charge appears on your statement as ALLTRANSFERMX.

Cash and SPEI payments are also processed by Mercado Pago. You can pay at OXXO stores; at 7-Eleven, Circle K, Soriana, Extra, Calimax or Santander (Paycash network); or by SPEI transfer from your bank. We offer it only when your pickup is at least 5 days away and the total is no more than $10,000 MXN. The slip expires within 3 days at most, and sooner when needed so the payment is credited before your pickup: the exact date and time, in Cancún time, are on the slip and in the email we send it with. An OXXO payment can take up to 48 hours to be credited; at Paycash stores and by SPEI it is credited right away.

If you cancel a booking paid in cash or by SPEI, there is no card to return the money to: we refund you by SPEI bank transfer to the bank account you give us, for the same amount in Mexican pesos and within the timeframes of the cancellation policy.

Need a Mexican tax invoice (CFDI)? Request it within the same calendar month as your trip by emailing hola@alltransfers.mx with your reference and your full tax details: RFC, registered name, tax postal code, tax regime and CFDI use. Once that month closes we can no longer invoice the charge.

5.Discount coupon

A coupon is a code we email you when you ask for it on the site, or that our team gives you on WhatsApp while you get a quote. It takes 10% off the total fare of a transfer, on any published route and vehicle, one-way or round trip. On a round trip the discount applies to the round-trip price, which already costs less than two one-ways.

• How to get one. Leave your email in the coupon form and we send you a code starting with AT10. You do not need to book to ask for it.
• When they are issued. From October 1, 2026 to December 31, 2026, Cancún time. After that date we stop issuing them.
• How long each emailed code lasts. Until 30 days after the day we send it, that last day included. The email shows the exact date and the checkout repeats it when you apply the code. An expired code cannot be applied.
• WhatsApp coupon. While you get a quote from our team on WhatsApp we may give you a code starting with WA10. It takes off the same 10% and follows the same rules as the rest of this section — one per booking, not combinable with other coupons, not exchangeable for cash, with the same refund and round-trip conditions — with one difference: it is valid for at least 24 hours from when our team generates it, until the exact date and time we give you in the message (Cancún time). That time is the one that counts: the checkout repeats it when you apply the code and, once it has passed, the code cannot be applied. They are issued on the same dates as the emailed ones.
• One per booking. Each code works for a single booking. It cannot be combined with other coupons or promotions, exchanged for cash, or refunded if you do not use it.
• How it is applied. You enter the code under “Have a coupon?”, inside the checkout and before payment, and the summary shows the discounted amount. The discount is calculated on the dollar fare; if you pay by card, we convert the already-discounted amount to pesos at the same exchange rate as in the pricing section.

Codes are signed: the site checks that they are genuine and have not expired, but it does not keep a record of how many times each one was used. A code is for a single booking; if we find one used on more than one, we look into it with whoever booked.

If you cancel a booking paid with a coupon, the refund is for what you paid, by the method set out in the cancellation policy. If you cancel only the return of a round trip, the leg you did use is charged at the current one-way fare with the same 10% discount, and we refund the difference from what you paid.

6.Pickup, waiting time and no-shows

At Cancún airport your driver waits outside the terminal with a sign; we send you the exact meeting point before you land. We include 90 minutes of free waiting, counted from your flight’s scheduled bag-delivery time. If the flight is delayed, that clock moves with it — we track the flight and adjust it ourselves.

For hotel or address pickups, please be at the agreed point at the agreed time. On arrival your driver calls you and messages you on WhatsApp. If we cannot reach you and the vehicle has to leave, the trip is treated as a no-show.

A no-show — not turning up at the meeting point, not telling us about a flight change, or giving us wrong contact details — is not refunded. Message us on WhatsApp before that happens and we can almost always sort it out.

7.Changes to your booking

Changes to the date, time, flight, hotel or passenger count are free as long as you tell us at least 24 hours ahead and there is availability. Message us on WhatsApp or email hola@alltransfers.mx with your reference.

If the change means a longer route or a larger vehicle, the fare difference is charged. If it means a shorter route or a smaller vehicle, we refund the difference.

A change is not a cancellation: if you end up not traveling, the cancellation policy applies.

8.During the ride

• Seat belts are mandatory for every occupant, including in the back row.
• Children must travel in the seat or booster appropriate for their age and size. We message you on WhatsApp before the trip precisely to ask; if we still end up not knowing and cannot fit one, the driver cannot start the trip.
• No smoking, vaping or illegal substances inside the vehicle.
• You are responsible for any damage, or for extraordinary cleaning, caused by you or your group.
• The driver may stop or end the trip if a passenger’s behavior puts safety at risk, or if items prohibited by law are being carried. No refund applies in that case.

The driver chooses the route based on road conditions. Extra stops that are not part of your booking — a supermarket, another hotel — must be agreed in advance and may carry a charge.

9.Delays, disruption and liability

We operate vehicles with federal plates, current inspection and traveler insurance. The transfer times we publish are good-faith estimates, not commitments: Highway 307 and Hotel Zone traffic are unpredictable.

We are not liable for failures caused by events outside our reasonable control — hurricanes and severe weather, roadblocks or road closures, third-party accidents, government orders, or airport or airline failures. When that happens we will do everything we can to re-accommodate you, and if the transfer cannot be provided at all we refund it in full.

Our liability to you is limited in all cases to the amount paid for the affected transfer. Please check you leave nothing behind: we keep items found in a vehicle for 30 calendar days and will help you get them back, though shipping is at your cost.

10.Personal data

We handle your data as described in our privacy notice, under Mexico’s Federal Law on Protection of Personal Data Held by Private Parties.

11.Changes to these terms

We may update these terms. The version that applies to your trip is the one published on this page on the day you booked; the last-updated date is always shown above.

12.Governing law

This agreement is governed by the laws of the United Mexican States. Any dispute is submitted to the courts of Cancún, Quintana Roo, without prejudice to the rights granted to you by the Federal Consumer Protection Law or your ability to approach PROFECO.