Someone offers to call your driver
Someone comes up as you walk out, asks your name and your hotel, and offers to call your driver for you. In another version they tell you your transfer did not arrive or was canceled, and that they can get you a car right now.
It lands at a bad moment: you are tired, the hall is loud, and an offer of help sounds reasonable. Your confirmation has the company’s contact details, so use those rather than a number someone gives you.
If you booked with us, your driver waits outside the terminal, and what you look for there depends on your terminal: the “Grab N Go” kiosk at Terminal 2, the “Margaritaville” bar at Terminal 3, or the “Welcome Bar” sign at Terminal 4. The arrival guide has each one in detail.
Timeshare promoters past customs
Past customs there are desks and people offering transport, tours and hotel discounts. Travelers call this stretch the “shark tank.” Some of the offers are tied to a timeshare presentation: a free transfer, a free breakfast or a discounted tour in exchange for sitting through a sales session.
Ask one short question: “Is there a presentation attached?” A yes, or a hesitation, usually means a sales session is part of the deal, and attending it takes part of your first day.
You do not owe anyone a conversation. Walking on without stopping is enough. The hall itself is described in what to expect when you arrive.
Payments at the curb
If you already booked and paid online, a request for money at the curb is one you did not agree to. That includes cash or a card terminal brought out on arrival, and any extra “airport fee.”
Taxis work differently. An authorized airport taxi charges a zone-regulated fare that you pay at the counter before you board, so you settle the total before you get in, not at the curb.
If you would rather see the price before you fly, a private transfer is a flat per-vehicle price from $49 USD, current as of October 2026, paid online and with taxes and tolls included. A round trip costs less than two one-way trips.
What to say, and what to do
To a promoter: “No thanks, I already have transport.” Keep walking. There is nothing to explain and no booking to show.
To someone offering to call your driver: “Thanks, I’ll contact them myself.” Then open your confirmation and message the company.
To someone who says your ride did not show: “I’ll check.” Verify from your own confirmation before you agree to anything else.
To a request for money you did not expect: “I’ve already paid online.” If you booked with us, that is all you need to say.
If you booked with us and cannot find your driver, message us on WhatsApp before you move. We track your flight, so we know when you land, and we stay in touch with you and get back to you until it is sorted out.
Where to go next
How to recognize your driver, and the checklist for getting into any vehicle, are in the safety guide. The walk from the aircraft to the curb is in what to expect when you arrive.