What to watch when you leave CUN
Three things are in your hands when you walk out: that the price is agreed before you get in, that the vehicle is the one you booked, and that the service is one you asked for, not one offered on the spot. An “included transfer,” for example, can come attached to a timeshare presentation.
All three are settled before you fly: booking made, price closed, and the company and driver names on hand. That leaves nothing to decide at the curb.
How to confirm the person meeting you is your driver
Your driver waits outside the terminal, in uniform, with airport-issued ID and a sign with your name on it. We send the exact meeting point, with a photo, by WhatsApp and email 24 hours before you land, so you recognize it before you arrive.
What you look for on your way out depends on your terminal: the “Grab N Go” kiosk at Terminal 2, the “Margaritaville” bar at Terminal 3, or the “Welcome Bar” sign at Terminal 4. Each one is explained in what to expect when you arrive.
Nobody from our team will approach you inside the arrivals hall or ask you for money at the curb: payment is 100% online at booking. If someone offers you an “All Transfers” ride inside the terminal, or asks you to pay on boarding, it is not us. Message us on WhatsApp before you move. How the “helpful” offers inside the terminal work, and what to say to each, is in the Cancun airport scams guide.
And if you simply do not see your driver, message us anyway: we stay in touch with you and get back to you until it is sorted out.
Arriving in the middle of the night
We answer on WhatsApp 24/7 and we track your flight, so a 3 a.m. landing or a two-hour delay does not leave you without a driver, and the 90 minutes of waiting are included in the fare. The price does not change either: it is flat per vehicle and does not rise by time of day or season.
At night there are fewer people around and fewer options at hand. With the booking made, you need neither.
Checklist before getting into any vehicle
- Did you book this service, or is it being offered to you on the spot? If it is being offered, it is not yours.
- Does the sign have your name on it? Ours does, written before you landed.
- Do you already know the total? With us you paid online; nobody should ask you for money as you board.
- Are you outside the terminal? That is where we wait. We approach nobody inside the arrivals hall.
- If something feels off, do not argue at the curb: message us on WhatsApp. It is quick and it costs nothing.