1. Is the price per vehicle or per person?
This is the check that moves the most money and the easiest one to miss, because both are advertised the same way: “from $X”. A per-person price multiplies by your group; a per-vehicle one does not.
We charge per vehicle: from $49 USD, current as of October 2026. Four people pay what one pays. Any price you see on this site is the total for the vehicle.
2. Is the price you see the price you pay?
Ask whether it includes taxes and tolls, and whether any charge shows up at the end. A run into the Riviera Maya passes toll booths: somebody pays them, and if it is not stated, that somebody is you on arrival.
Our rates include taxes and tolls, and the figure on the page is the figure the online payment charges. Our terms say the same thing: there is nothing to pay on arrival.
3. What happens if your flight lands late?
Ask for the number of waiting minutes included, not a “we’ll wait for you”. That tells you whether an operator tracks flights or just wrote down a time.
We track the flight and the included wait is 90 minutes from the scheduled baggage delivery time. It is in our terms, not only in the ad.
4. How late can you cancel for free?
Plans change. Ask for the window in hours and in writing, and check it appears in the terms rather than only in a chat reply.
Ours is 24 hours before pickup, free, and it is published on the cancellation page.
5. Do you pay online or in cash on arrival?
Paying on arrival leaves the price open until the last minute: what was agreed by message against what the driver says, with your suitcase already in the trunk.
Here you pay fully online before the trip, by card, PayPal or — depending on your device — Apple Pay and Google Pay (with advance notice also cash at OXXO or SPEI transfer), and the booking is confirmed with a reference. The driver is paid nothing.
6. Is it private, or a shuttle with stops?
The word “shuttle” covers both. A shared one usually costs less per person and stops at other hotels, which can add time after a flight. Ask how many stops it makes.
Every transfer we run is private: the vehicle carries your group only and goes straight to your destination.
7. Where do the reviews live, and are they third-party?
Reviews an operator publishes on its own site are the ones it chose. The most useful ones sit on a platform it does not control, where you can see the bad ones too.
Ours are on Tripadvisor: 5.0 out of 5 across 13 reviews, as of Sep 2026. We transcribe them verbatim and link the profile so you read them there. We write none and we pay for none.
8. How will you recognize your driver?
The exit hall at CUN is full of people offering transport, and none of them is the driver you booked. Before you fly, ask where the meeting point is and how the person meeting you is identified.
We send the meeting point with a photo 24 hours ahead. The driver waits outside the terminal, in uniform, with airport ID and a sign with your name. Nobody from our team approaches you inside the arrivals hall.